← All management companies

Villa Serena Communities

1 property researched across Houston, TX (1)

58

avg score · F

Reputation summary
Several recent Google reviews report a significant decline in property conditions, communication, and responsiveness since new management took over. Issues include unaddressed maintenance, security gate malfunctions, unsecure packages, and difficulty with rent payments. Older reviews prior to new management were generally more positive regarding staff responsiveness.
Most common complaints
  • "After living here 2 years I had no choice but to move. Neighbors leaving trash out for weeks at a time and management n
    ×1
  • "The security gates have stopped working and still have not been properly fixed. Additionally, the hallways are frequent
    ×1
  • "My husband's vehicle has been targeted by thieves twice while parked in the apartment complex. What is even more frustr
    ×1
  • "Bad WiFi, mold, and car break-ins."
    ×1
  • "I have been waiting on a $500 gift card for renewing my lease over two months now they lie so much in that front office
    ×1
Most common positives
  • "The staff are amazing, the maintenance is stellar, it's a ..."
    ×1
  • "Its great quiet nice clean"
    ×1
  • "Apartments very nice and organized. Tour was very informative and clear."
    ×1
  • "I have really enjoyed living here, the staff take pride in this community. From the amazing office staff to our small m
    ×1

Properties we've researched